Brockton Visiting Nurse Association (Brockton VNA), a well-established provider of home health and hospice care, has served Southeastern Massachusetts since 1904. Known for its commitment to innovative, patient-centered care, Brockton VNA supports 700 patients with services that include diabetes management, wound care, chronic care, and palliative care. In recent years, Brockton VNA has focused on improving care transitions to help patients regain independence and quality of life after hospitalization or rehab stays.
Despite this strong foundation, Brockton VNA needed to address inefficiencies in its documentation processes. Complex and time-consuming documentation requirements were affecting both operational costs and clinician satisfaction, prompting the agency to explore a more effective solution.
Documentation for home health is particularly demanding, requiring clinicians to complete extensive notes, especially for OASIS assessments. The agency’s legacy system, a product of Netsmart, was not able to meet clinicians' needs for efficiency. Documentation demands often extended beyond the workday, leading to significant daily overtime costs, increasing burnout, and impacting work-life balance.
With a focus on delivering quality care and improving clinician retention, Brockton VNA sought a documentation tool that would reduce these administrative burdens while still maintaining high standards in patient care and compliance.
Introduced to DocZero through industry events and referrals, Brockton VNA’s leadership quickly recognized its potential to revolutionize their documentation processes.
Leveraging cutting-edge AI technology, DocZero seamlessly integrated with Brockton VNA’s existing systems, enhancing clinician efficiency and significantly reducing overtime. Erica Hamilton, a key leader at Brockton VNA, highlighted the importance of Tallio’s responsive support in encouraging clinician adoption, saying, “The quick response to clinician feedback made our staff feel heard and valued, which was essential for buy-in.”
Brockton VNA prioritized DocZero for its RN staff, who handle the majority of OASIS documentation. Implementation was smooth, with the agency’s educator leading the onboarding for new hires. For experienced staff, particularly those initially hesitant, DocZero’s ease of use and time-saving features soon won them over.
Since implementing DocZero, Brockton VNA has seen positive outcomes across several areas:
DocZero has brought measurable improvements in documentation efficiency, clinician satisfaction, and operational costs for Brockton VNA. By addressing daily overtime and documentation time, the tool has allowed clinicians to focus more on direct patient care, supporting the agency’s mission to deliver high-quality, specialized home health and hospice care.
Looking forward, Brockton VNA plans to incorporate DocZero into its recruitment strategy, highlighting it as a valuable tool for new clinicians seeking a supportive work environment with technology that eases administrative tasks. With DocZero, Brockton VNA is well-positioned to continue adapting to the needs of Southeastern Massachusetts, balancing patient-centered care with operational efficiency.
